Choose a skill you want to learn, and we'll provide you with helpful resources to support your learning journey.
💡 Work on an idea for a new or improved service, process or product
Define a problem that needs to be solvedUnderstand my users' needs, behaviours and experiencesPlan and do user research to inform service developmentDo desk research and understand its usefulness🛹 Improve a process, service or product
Understand how my users are using a product or serviceDo user journey mappingLook at a process and see how it could be simplifiedCreate workflows to automate basic processes Understand how to choose software or a tool to use🗣️ Get users' feedback on an idea, service, process or product
Understand the best way to learn about my users’ needsChoose a skill you want to learn, and we'll provide you with helpful resources to support your learning journey.