Framework Overview

What would you like to do?

On this page, you'll discover a list of tasks that you may need or wish to perform as part of your role.

Feel free to explore the options and click on any task that interests you. By doing so, you will be directed to relevant resources that can assist you in enhancing your skills. Happy exploring!

The basics

Digital Foundations

Brush up on skills like using a device, setting passwords, Microsoft tools and digital calendars before you move on to the other skills.

I want to:

💻set up and adjust my device 📂use emails 📅use a digital calendar effectively 💼travel for work 📋learn how to use digital tools to present my work

Online Safety

I want to:

📋know how to use data safely 👷know how to act safely and responsibly in digital environments

Digital awareness and wellbeing

I want to:

🧘know how to look after myself and others online 🫂be aware of how the internet can affect me and others

Communicating and collaborating

I want to:

📹take part in video meetings 🤝run effective and inspiring meetings and workshops

Helping others get online

📹help someone I work with or support to develop their digital skills

More specialist skills

Using data

I want to:

📊use data to report and inform decision-making 📏measure value and evaluate performance 🔧know what tools I can use to source data

Creating and maintaining accessible content

I want to:

✍🏽create great content 💯learn how to ensure my content is accessible to everyone ⬆️upload content to the Content Management System (CMS)📍help my customers find my content

🔍

Are you looking to boost efficiency in your external or internal processes? Perhaps you have fantastic ideas for new products or services but are unsure of where to begin?

In this next section, we offer a set of skills that cover a four-part design process. This process will empower you to approach problem-solving in a fresh way and enable you to create exceptional services for your users and members.

Digital Mindset and Project Management

Get yourself and your team ready for digital ways of working. You'll find tools to help you get buy-in, ideas for new ways of working and principles to guide your use of digital.

I want to:

📚learn how to make the most of a digital mindset in my role 🔎explore new ways of working with my team 🗓️set up a project 👥involve stakeholders in my project 🤹manage a project and my workload 💲get budget for a service or product

Understanding the problem, the context and your users' needs

The skills in this section are essential for establishing a solid foundation for your digital project. The focus here is on gaining a deeper understanding of your users' needs, behaviours, and challenges.

I want to:

💡work on an idea for a new or improved service, process or product 💻improve a process, service or product 🔡get users' feedback on an idea, service, process or product

Visualising and testing out ideas

Once you have gained a good understanding of your users' behaviors and the challenges they are facing, it's time to create and test new ideas to address their problems.

I want to:

💫come up with new ideas to make things better 🧪test which of my ideas is the best one to take forward 🎡understand if I'm reinventing the wheel with a digital service

Rolling out and maintaining a product or service

Now that you're prepared to launch a service, it's time to consider pitching for additional investment and planning how to continually enhance it based on user feedback and data.

I want to:

🛼roll out a new/improved service, process or product 🔄continuously improve my product or service once it’s live